Refund Policy

Effective Date: 10-10-2024

Thank you for shopping with Kavya Digital! We strive to provide high-quality ebooks and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Due to the nature of digital products, all sales of ebooks are final. However, we understand that there may be exceptional circumstances under which a refund may be considered. Refunds will be granted in the following situations:

• Defective Product: If the ebook you purchased is defective (e.g., formatting issues, file corruption), you may request a refund.
• Unauthorized Purchase: If you believe you did not authorize the purchase, you may submit a refund request.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
2. Provide Information: Include your order number, the name of the ebook, and a detailed description of the issue.
3. Submit Your Request: All refund requests must be submitted within 7 days of the purchase date.

3. Refund Processing

Once we receive your refund request, we will review it and notify you of the outcome. If approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Exceptions

Please note that we cannot issue refunds in the following circumstances:

• If the ebook has been downloaded or accessed after purchase, except in cases of defective products.
• If the refund request is submitted after the 7-day period.
• If the request does not meet the conditions outlined above.

Thank you for choosing Kavya Digital! We appreciate your understanding and look forward to serving you.